FAQ

How long does order processing take?

Orders are processed within 1–2 business days after payment confirmation.

How long does delivery take?

Orders delivered within Germany typically arrive within 3–5 business days.

Do you offer free returns?

Yes. We offer free returns within 30 days of delivery.

When will I receive my refund?

Approved refunds are generally processed within 5–10 business days.

How do I start a return?

Simply contact us at suppoert@Spielerei.shop and provide your order details.

How can I contact customer support?

Email: suppoert@Spielerei.shop

Phone: +49 341 24744410

Are payments secure?

Yes. All transactions are processed using secure encrypted payment gateways.

Can I cancel my order?

Please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your cancellation request.

Where is Spielerei located?

Härtelstraße 27
04107 Leipzig
Germany

How quickly do you respond to customer inquiries?

We aim to respond within 24–48 business hours during normal business days.