Refund policy
Last Updated: June 2026
At Spielerei, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we are here to help.
30-Day Free Return Policy
We proudly offer a 30-day free return policy from the date your order is delivered.
If for any reason you are not satisfied with your order, you may request a return within 30 days of receiving your purchase.
Return Eligibility
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- Proof of purchase may be required.
- The product must comply with our return requirements.
- The item must not be intentionally damaged or misused.
How to Request a Return
To initiate a return, contact our customer support team:
Email: suppoert@Spielerei.shop
Please include:
- Your full name
- Order number
- Reason for return
- Supporting photos if applicable
Free Return Shipping
Eligible returns submitted within the 30-day return period qualify for free return shipping.
Refund Process
After the returned item has been received and inspected, refunds will be issued to the original payment method.
Refund Timeline
Full refunds are typically processed within 5–10 business days.
Depending on your financial institution, additional processing time may be required before funds appear in your account.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us immediately.
We may request photos of the issue and will work quickly to provide an appropriate solution, including a replacement or refund where applicable.
Late Refunds
If you have not received your refund after 10 business days:
- Check your bank account.
- Contact your payment provider.
- Contact your bank.
If you still need assistance, contact us directly.